What stands out to us is the breadth of Quality Fix’s experience in the industry. Having been around since 1993, they have clearly witnessed the changing needs and preferences of their target market and have adapted brilliantly, which for us is impressive.

Quality Fix specialises in large industrial and commercial projects, which means they are used to handling large-scale work. Although this sadly means that they may not be able to service residential clients, it wouldn’t hurt to request for a quote, which they gladly offer for free.

What we love about Quality Fix is that they’ve proven their great project management skills. They’ve handled big accounts like Toyota South Africa, Colgate Palmolive and Coca-Cola, which tells us that they can stay on top of their workload without compromising quality.

We also appreciate their humility and willingness to learn, even as a big company. Acknowledging that they need others’ expert eyes to guarantee the success of a project, they collaborate with other specialists in the roofing and corrosion fields.

This also tells us that they have a solid network of partners and suppliers that they can easily pull in when needed. We think that this is something corporate clients will appreciate, as they won’t need to search for these specialists themselves.

Finally, all the work they do, as well as the materials they used, are covered by a genuine guarantee and after-sales service. For us, this is a true show of confidence and expertise, as they are willing to put their own stake in their own work.

While we technically can’t consider Ricoshay Solutions an industry veteran just yet, they do have over a decade of experience. This to us is already solid proof of their resilience in the industry, having serviced a good number of clients already.

A great thing about Ricoshay Solutions is that they do both residential and industrial clients, which means that they service the whole spectrum. They offer an obligation-free quote, which for us is a good way to gauge if they are the right fit for a particular client.

Clients tell us that they have some of the most affordable rates in the market today, which is music to our ears. They also love how quick and easy it is to book and work with them, as they are fast to respond to quotation enquiries and come as soon as the quote is approved.

We like that they are reputed to be a knowledgeable team, as this makes it easy for a client to trust their instincts and insights. Some clients have shared that they are big fans of their positive and solutions-driven perspective, as they are always prepared to offer solutions to any issue.

For us, this is an indicator of a well-oiled team that has worked together a lot. When you have this much synergy that the client is confident that you can troubleshoot anything that comes your way, it cements brand identity and brings in clients that are loyal to you for life.

Our only (very minor) concern would be that they also service areas outside Johannesburg. This may be a challenge during peak season when they would have to be travelling back and forth for multiple projects in various locations.

D. Gerlag & Sons is definitely one of the industry’s “institutions,” having been around for nearly 70 years. We can only imagine the number of happy clients they’ve serviced throughout the decades, as their long stay in this field is proof enough of the calibre of their work.

One of the things D. Gerlag & Sons prides itself in is its brand of personal client servicing. To us, this is reflective of the culture of institutional brands – building their expertise and reputation through personal relationships.

We love that they continue to uphold this value in a modern age, where it is standard to digitise all processes, even communication. D. Gerlag & Sons clearly takes to heart the undying worth of a well-nurtured connection between brand and customer, which is impressive.

The nuances of this type of customer relationship play into how they take their clients through their process. Instead of taking a straightforward and prescriptive approach, they take time to educate clients on the identified root cause of the problem, which we like.

Not only that, they are thorough and meticulous in presenting options. If there are short- and long-term solutions available, they will share both, which throws the ball back to the client’s court in terms of final direction.

We also appreciate that these multiple options come with detailed cost breakdowns, so that clients can know exactly what the implications of their decision are. 

Another industry veteran with over 40 years of experience, Visible Improvements is one of those roofing companies that can work with all types of clients and roof issues. We are impressed that they can cater to residential, commercial, and commercial clients alike.

Despite their experience and expertise, their prices stay reasonable, which we admire. Clients tell us that their teams are efficient and courteous, able to address an issue and accomplish a task in a short amount of time.

Some clients also mention that they have great after-sales service. This deserves top marks because it is very rare for clients to bring up after-sales service unless the company really excels in it.

Visible Improvements also boasts a notable portfolio of big-name clients, including BMW, Nissan, GM, McDonald’s and Douglasdale. Earning the nod of these major companies is a key indicator of trust and reliability, two things that a roofing company should be known for.

It helps that Visible Improvements offers a free estimate on their services, which allows clients to compare their rates and scope of work against others’. Given the quality of their craftsmanship, many clients tell us that they really do offer true value for money.

There have been several incidents when clients raised a warranty issue with the company that were eventually left unaddressed. Though these represent just a handful of their many clients, we hope that Visible Improvements has already resumed talks with them.

Spencer Roofing boasts one of the friendliest and most efficient teams in the roof repair industry today, which we are impressed by. We’ve had many of their clients tell us how at ease they felt around the team.

They also appreciate that the team takes the time to patiently walk them through the process, ensuring that they understand what the specific repair entails. We like that quality control is guaranteed, as each team is always supervised from start to finish.

Although their range of roofing services is not as extensive as other companies, they offer top-notch quality work, which is what ultimately matters. We love that they offer the best warranties on different types of services, and even add on a 3-year guarantee.

According to clients, they’ve also managed to keep their rates affordable, which is amazing. We’ve been told stories of how Spencer Roofing beat out the rates of many other companies, which in itself is a feat.

The only setbacks we see here are that they are closed on weekends and that they don’t offer an online quotation service. It just means that clients would have to settle for weekday site work and directly call the office for a quote – so it’s not really that big of a deal.