Bergen’s is a popular repair shop based in Parkhurst. They work on all “white appliances”, which are non-audiovisual appliances such as washers, refrigerators, freezers, and other kitchen appliances.

Having been operational since 1999 with over 26 branches nationwide, many residents of the community prefer Bergen’s repair services for their credibility and wealth of experience.

The first thing we like about this repair shop is their commitment-free consultations. Clients can bring their damaged dishwasher or other appliances, which Bergen’s will evaluate and give a quote for.

In cases where the client is not willing to pay the asking price, the unit will be returned without charge if they’re within a five-kilometre radius of the branch. 

This way, clients aren’t forced to commit and can still explore other options. This is great, especially considering previous clients’ reports about Bergen’s high service rates.

We also appreciate how Bergen’s accepts both in-house servicing and call-out requests, which can be convenient for clients who don’t have vehicles that fit big appliances like dishwashers. 

Take note, though, that the company has a call-out fee of R 595 for the first five kilometres, and additional rates beyond that. 

It’s also noteworthy that Bergen’s is operational even on Saturdays. Their availability during the weekend is a great trait for professionals who don’t have time on usual work days.

Our only concern is Bergen’s inconsistent work quality. There are a handful of complaints from previous clients about their disappointing service.

We’re told their technicians work slowly, taking weeks to repair just one dishwasher unit. On top of that, clients shared how Bergen’s usually doesn’t have the correct parts for many units.

Disappointingly, there are also reports of dishwashers and other appliances acquiring more issues after Bergen’s tried to repair what was wrong or after they replaced a part.

Unlike what their name implies, Mobile Fridge Repairs is also one of the top choices for general appliance repair in Johannesburg. They’re a small repair shop specialising in maintaining and fixing damaged refrigerators and freezers. 

After 10 years in the business, they expanded their services to working with other appliances such as dishwashers, washing machines, and dryers.

What sets Mobile Fridge Repairs apart from other appliance repair shops is that they don’t charge for service requests. This is a big deal because most companies bill clients R 500 – R 600 for their technician to go to your location and check the unit.

Another feature we like is their flexibility. Mobile Fridge Repairs is open daily and accepts service requests at any time.

Clients also love that all of Mobile Fridge Repairs’ work is covered by a 6-month guarantee on repairs. We like that the repair shop is confident in its technicians’ skills.

We were also told that previous clients appreciate how prompt Mobile Fridge Repairs is in responding to service calls. It’s impressive how they’re able to turn up at the client’s location within an hour.

What we think Mobile Fridge Repairs can improve on is training and upskilling their technicians. We’re disheartened to hear complaints about the shop’s defective fixes on washers and refrigerators.

We’re told there are cases where the “fixed” units will be returned to owners and they would still be broken. In other cases, the fix seems to be temporary and only lasts for a few weeks.

This inconvenience adds expenses for the client because they would have to have the unit repaired again, which is very disappointing since Mobile Fridge Repairs’ service rates are expensive to begin with.

Next on our list is GreenTech Appliance Repairs, one of Randburg’s leading home and commercial appliance repair shops. Since their establishment more than 14 years ago, the company has repaired over 30,000 appliances.

One thing we like about GreenTech Appliance Repairs is their affordable rates. The shop is dedicated to providing high-quality service for a price that won’t leave a hole in your pocket. 

On top of that, they offer free consultation, pick up, and delivery after repairs to all their clients, no matter the distance.

GreenTech Appliance Repairs is highly-regarded for its top-notch technicians who are experts in working on several major dishwasher brands like Whirlpool, Pioneer, Samsung, and more. They’re also an accredited repairer of all Dyson appliances.

We also selected GreenTech Appliance Repairs for their prompt response to job requests. Clients shared with us how they were impressed when technicians arrived to pick up their unit within an hour of booking a slot.

We’re iffy with how long it takes for them to complete repairs, though. 

Some clients we’ve spoken to complained about how GreenTech Appliance Repairs kept their appliances for weeks after they sent them to be repaired, with no notice or updates for the owners.

Apparently, you can expect your dishwasher to be gone for about two weeks until they fix and deliver it. This isn’t ideal, especially for devices that are regularly used, like dishwashers.

Lastly, they also seem to be weak at communicating with their clients. There are several reports about clients’ emails and phone calls being left unanswered.

As a result, a handful of disgruntled clients find it difficult to ask questions and request for updates regarding their dishwasher unit. Potential clients also find it difficult to contact them for inquiries and bookings.

ApplianceRepairGuy is a humble business that repairs all kinds of appliances. Despite having a small team, they’re often hired for dishwasher maintenance and repairs because of their quick turnaround time.

Clients appreciate how technicians finish the job within an hour or two for minor fixes and part replacement. Although, for more complex issues, they usually take the whole day – which isn’t so bad, especially compared to competitors who take a week.

We also like how ApplianceRepairGuy has most parts needed for replacement on-hand, especially for the most common brands and models of dishwashers.

In cases where they don’t have the part needed for the unit, ApplianceRepairGuy often refers clients to another repair shop that can help, which is awesome. Mind you, consultation and referral are free of charge.

We also appreciate that ApplianceRepairGuy gives a 6-month guarantee applicable to all repairs done to the unit. 

In case the dishwasher shows the same issue within six months from the repairs, the technician will take another look and deal with the problem for free, unless a new part is needed or the flaw is unrelated to the previous repairs.

The only thing that lets us down is subpar communication. Some clients shared their disappointment about how the company is difficult to contact, especially when they have complaints about the dishwasher they worked on.

Home Appliance Repairs JHB is another small but reliable shop that deals with the repair, service and installation of various home appliances including dishwashers. 

After over 19 years of servicing in and around Johannesburg, Home Appliance Repairs JHB was able to build a name for itself as one of the city’s go-to household and commercial machine repair shops.

They’re quite known for their expertise in working with several major brands of all kinds of appliances.

One thing clients love about Home Appliance Repairs JHB is their same-day and on-site repairs. We’re told the company’s technicians are highly trained and work efficiently, finishing job orders just after a few hours.

Another noteworthy feature the repair shop has is its responsiveness toward service calls, inquiries, and complaints. We’re impressed that their technicians are always one call away and manage to arrive on-site in less than an hour.

We also selected Home Appliance Repairs JHB for their reasonable quotations for appliance repairs. 

While we understand the company’s attempt to match the high demand by expanding its team of technicians, we have an issue with some of these recruits being undertrained. 

Previous clients shared with us their disappointment after being sent amateur technicians who didn’t seem to know what they were doing. 

On top of that, we were dispirited to hear there are a few grievances about dishwashers and other appliances acquiring further damages after the technicians tried to fix them.