Carpet & Decor Johannesburg is a high-performing and well-established flooring company. With over 50 years of experience backing them up, they’ve expanded their business and formed strong relationships with consumers.

We’re impressed to find that they’re also partnered with several associations including the Master Builders Association, South African Wood & Flooring Laminate Associations and chambers of commerce. This is a testament to their credibility and workmanship.

On top of that, Carpet & Decor Johannesburg is an Accredited BEE Level 1 AAA+ contributor. Actually, they’ve been a BEE company for many years now, which we think is impressive.

Carpet & Decor Johannesburg does several types of flooring and offers different types of carpeting, depending on the customer’s needs and style taste.

Their catalogue is composed of broadloom carpets, carpet planks, commercial carpets, and custom carpets. Clients love that they have so many designs, materials and sizes to choose from.

As for their services, the company also offers installation of flooring and carpets. They also have wallpapers available and offer installation for those too, making them a one-stop shop for product purchase and installation.

Their contractors are often described by customers as handy, knowledgeable, and friendly. Nonetheless, there are some clients who weren’t satisfied with the performance of Carpet & Decor Johannesburg’s contractors.

We’re told by some clients that they experienced delayed job completions with Carpet & Decor Johannesburg, which we find disappointing.

There are also minor grumbles about Carpet & Decor Johannesburg’s representatives having poor communication skills that often lead to mishaps and inconveniences, mostly on the customer’s part.

Top Carpets & Floors is one of the high-performing carpeting and flooring companies in the area. They have over 20 years of expertise in the business and more than 100 stores nationwide.

They provide installation of a variety of flooring options including carpets and carpet tiles, and we love their extensive carpet catalogue! They also serve both commercial and residential clients.

Top Carpets & Floors’ clients appreciate that they never run out of stocks for the carpets customers want. Moreover, they have a Designer Collection that features fabulous and high-quality carpets still at a reasonable price, which is one thing clients love about this store. 

We hear they give out big discounts too, which is awesome.

Clients are often impressed by Top Carpets & Floors’ prompt delivery and installation services. Their contractors are praised by past customers for their excellent service with a personal touch.

Nevertheless, not everyone is happy about their services. There are reports from past customers saying they experienced unsatisfactory handiwork from Top Carpets & Floors.

The complainant added that Top Carpets & Floors’ installation was subpar and damaged their floors. This is dismaying because haphazard workmanship can shoo prospective customers away.

Moreover, Top Carpets & Floors’ after-sales servicing is not that great too. Some clients have apparently been ignored, no matter what communication channel they used to contact the company.

RC&E Rugs is a popular wholesale supplier of imported Turkish rugs. They’ve been in business for more than 15 years, and they’re known for having one-of-a kind and high-quality rugs and carpets.

What customers like about RC&E Rugs is their generous catalogue of exquisite rugs and carpets. Customers love that RC&E Rugs has an option for every style, size, and colour.

They have modern carpets, oriental carpets, revolutionary carpets, round rugs, silky range, runners, and shaggy rugs. Each item in their selection has a sophisticated and distinctive design, which we love.

Moreover, customers love the material used in the products and often compliment the overall quality of carpets. 

However, unlike the other carpet stores in our list, RC&E Rugs only sells rug-sized carpets. 

One thing we found notable about RC&E Rugs is their big discounts. This is also one reason why they have so many regular customers.

They’re also really flexible in terms of payement, which clients appreicate. We find it admirable that they offer products on lay-by when customers aren’t able to pay upfront.

Their product selection is available online and in-store. However, we did hear that some clients are having trouble having their online orders processed, which can be a hassle.

On top of this, we think RC&E Rugs needs to improve on their customer service too. Although their in-store staff are praised for excellent service, their customer care agents seem to need some retraining on handling complaints.

For those looking for carpets with quirky designs, Apadana Rugs Art And Home Decor is a great place to consider. They’re an up-and-coming artisan shop that sells carpets, rugs, paintings, and handmade furniture.

Apadana Rugs Art And Home Decor is known for its intricately-designed handmade carpets. Customers love the details in these designs, which probably make the carpets themselves a conversation piece.

Another distinctive feature of Apadana Rugs Art And Home Decor is they offer repair and restoration services to their clients. You can also avail this service for carpets and rugs you didn’t buy from them.

As for their pricing, we’re told their rugs and carpets cost quite a bit more compared to other shops. That said, prices are based on the on size of the carpet and the intricacy of the design.

For larger handmade carpets, you would probably need to prepare your wallet because some can cost about a shocking R 200,000 (410cm x 300cm).

For customers who are into minimalism and are looking for modern-looking carpets, Apadana Rugs Art And Home Decor may not be the best place for you. Most of their carpets use striking colors and are heavily patterned.

This shop is a gold mine for the artsy and adventurous ones though.

We think Apadana Rugs Art And Home Decor’s weakness is their customer servicing. Customers complain about unanswered requests and enquiries.

Moreover, clients shared with us bad experiences with rude and unprofessional staff. We hope Apadana Rugs Art And Home Decor can train their representatives properly so they can serve customers better.

Last on our list is the highly-regarded Kristal Carpet Factory Shop. They’re well-known for their great selection of carpets with varying sizes, shapes, and designs – in fact, customers testify that they are always able to find something that they like in-store.

Their products are praised for their durable quality and premium material. We like that they try to be accessible as possible, always giving out big discounts (up to 70%!) for either a certain collection or during a specific time period.

Regardless of discounts though, Kristal Carpet Factory Shop’s products are actually reasonably-priced. In fact, theyr’e even cheaper than other shops. 

Although their warehouse is based in Johannesburg, they cater to customers nationwide and offer free shipping all over South Africa. Their clients also appreciate how prompt delivery is.

Unfortunately, there are several cases where customers reportedly received a different item from the one they ordered and paid for. 

Too bad their customer service isn’t that impressive either. Apparently, their staff can be rude and unhelpful, which is a turn-off for many customers.

We hope that management takes a closer look at these complaints soon as they reflect an internal operational problem that needs to be addressed.