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Where to Get Your Water Heater Repaired in Johannesburg

Credibility – We prefer service providers that have years of experience and expertise in repairing different types and models of water heaters. We also looked at the overall quality of their staff.

Workmanship – We made sure that the technicians are experts and have a deep understanding of the different components of water heaters, how they function, and how to troubleshoot problems effectively

Value for Money –The water heater repair services that we chose provide top-notch services at an affordable price. We also checked whether they provide guarantees for their work and warranties for any replacement parts.

Availability – We prefer water heater repairers who are available at all times to respond to emergencies and offer quick solutions. We also looked at their response time as well as their attitudes when dealing with clients.

1. BrightServe Plumbing


Address: 162 8th Ave, Highlands North, Johannesburg, 2192, South Africa

Contact Details: +27 10 157 0125

Operating Hours: Monday to Friday: 07:00 to 18;00

Google reviews score4.9/5
Facebook reviews score5/5
Total reviews4.8/5
Score consistency4.9/5
Value for Money4.5/5


  • Superb workmanship
  • Full-service company
  • Run by experienced technicians
  • Boasts 25 years of experience
  • Offers after-hour services
  • Affiliated with Institute of Plumbing South Africa


  • Costly
  • A few complaints about tardiness

First on our list is BrightServe Plumbing, one of Johannesburg’s leading plumbing and maintenance companies. They’re very well-established and boast 25 years’ worth of experience in the field.

BrightServe Plumbing is also affiliated with the Institute of Plumbing South Africa, which is a big plus for us as it cements their credibility as a business.

Aside from their obvious forte, they also offer value-added services such as the installation and repairs of plumbing fixtures and systems.

We love how they’re well-versed in handling a wide range of problems like leaks, water heater installation and repair, drain cleaning, and bathroom and kitchen renovations. 

They also provide emergency plumbing services for urgent repairs that need to be addressed quickly. We love how prompt they are in answering clients’ service call-outs, even during the wee hours of the night.

We’re also impressed to hear that BrightServe Plumbing is highly commended by previous clients for their professionalism and superb workmanship.

Although there are minor complaints about tardiness, BrightServe Plumbing’s team is composed of experienced technicians who are passionate about what they do. Past clients also appreciate how they’re very accommodating and quick on the job.

Take it into consideration, though, that BrightServe Plumbing does charge a little higher compared to other water heater repair experts. Their hourly labour rate starts at R 1149, which can be a hefty amount for many.

2. Watergate


Address: Chestnut Hill Shopping Centre, 3 Birt St, Fairmount, Johannesburg, 2192, South Africa

Contact Details: +27 11 485 2246

Operating Hours: Open 24 hours

Google reviews score4.8/5
Facebook reviews score4/5
Total reviews4.8/5
Score consistency4.5/5
Value for Money4.6/5


  • Has over 30 years of experience 
  • Uses innovative techniques
  • Composed of licenced and registered plumbers
  • Offers a wide range of services
  • Uses high-quality products and equipment


  • Requires an upfront fee before service
  • Complaints about tardiness

Watergate Leak Detection and Pipe Relining Services, a seasoned Johannesburg company that specialises in managing leaks and relining pipes, has over three decades of experience. 

They’re quite known, particularly for their innovative approach to drainage and pipe issues, which is also one of their greatest assets.

Unlike traditional plumbers, who may leave unsightly holes in your walls or dig through your flooring to repair your pipes, Watergate provides a cleaner and smarter solution that doesn’t require any excavation.

Watergate also offers other valuable services, such as utility location, pipe inspection, drain cleaning, and installation, repair, and replacement of plumbing and water systems, including water heaters.

Another thing that we love about this company is its solid track record. To ensure that their high standards of workmanship are maintained, the company ensures that all of their plumbers are licenced and registered experts, which we commend.

Another feature we found notable is their use of cutting-edge commercial plumbing products and technologies to provide high-quality services. 

As safety is one of our top priorities, we also made sure that they properly train each team member on equipment handling.

Some clients, on the other hand, have expressed dissatisfaction with Watergate’s tardiness in responding to service requests. They claim to have had to wait several weeks before a team was sent to the location, which is discouraging.

Furthermore, the company’s practice of charging an upfront fee before scheduling an appointment may not be appealing to everyone.

3. T&N Plumbers


Address: 232 St Amant St, Malvern, Johannesburg, 2094, South Africa

Contact Details: +27 63 804 4660

Operating Hours: Monday – Sunday 6:00 AM – 8:00 PM

Google reviews score5/5 reviews score4.9/5
Total reviews4.7/5
Score consistency4.9/5
Value for Money4.7/5


  • Offers 24/7 services
  • Full-service company
  • Provides work guarantees
  • Affordable rates
  • Commended for having accommodating and expert plumbers


  • Can be difficult to book
  • Client communication can be improved

T&N Plumbers is also rising in popularity, and we’re not surprised. They’re a medium-sized plumbing company that takes on simple to complex plumbing and fixture repairs for both residential and commercial clients.

We prefer them for their affordable and dependable 24/7 services. Many also know them as a trusted same-day plumbing service provider, which we like as it reflects the company’s commitment to serving clients.

One feature we like about this company is its versatility. It’s a plus for us that they’re a full-service company with staff who are experts in many facets of plumbing, including pipe, geyser, and water heater repairs. 

T&N Plumbers also provides a workmanship guarantee for a minimum of 12 months, which we commend. 

We also noticed how many of T&N Plumbers’ clients are regulars, which impressed us as this reflects the superb quality of their services.

T&N Plumbers is well-staffed and run by a team of accredited plumbers who have years’ worth of experience. Their staff are also commended for their apparent expertise and for being accommodating and easy to talk to.

We just hope the same could be said for their customer service representatives. There are a few minor complaints about the company’s poor communication with potential clients, citing delays in their response to inquiries and quote requests.

It’s also worth mentioning that T&N Plumbers is often contracted by big companies and their schedule is usually jampacked. We suggest booking a consultation in advance to secure a slot with them.

4. The Drain Detective


Address:  21 Eleventh Ave, Highlands North, Johannesburg, 2192, South Africa

Contact Details: +27 72 773 3936

Operating Hours: Monday – Friday 7:00 AM – 7:00 PM

Google reviews score4.9/5
Facebook reviews score3.2/5
Total reviews5/5
Score consistency4/5
Value for Money3.8/5


  • Updated with modern and efficient tools
  • Commended for prompt service
  • Led by experienced technicians
  • Has multiple branches


  • Reports on failed solutions
  • Reports on overcharging

The Drain Detective is a well-known plumbing and drainage service provider in Johannesburg. They’ve grown impressively over the years and were able to build a strong business reputation, which is why we included them on our list.

Presently, they have several branches in Johannesburg and other nearby cities, like Randburg and Sandton.

They’re considered experts not only when it comes to general plumbing but also in maintaining and repairing geysers and water heaters.

Aside from their stellar reputation, we love how The Drain Detective is known for using cutting-edge technology and equipment, such as their high-quality electro rooter for clearing blocked drains.

Another admirable quality of the company is its promptness, with clients praising the team for arriving on time and completing repairs within a reasonable timeframe.

Plumbers at the company are also highly skilled and always prepared to replace parts if necessary. Clients value their quick responses and willingness to answer any questions they may have, which we commend.

While we like how the team works quickly to complete repairs, there are concerns about the quality of their solutions. 

Some customers have expressed dissatisfaction after discovering that The Drain Detective’s solutions were only temporary, with water heater issues reappearing and worsening just weeks after their appointment with the company.

Furthermore, there have been reports of overcharging, with some clients alleging that the company charges exorbitant rates for quick and simple fixes, far in excess of the standard hourly rate for plumbers, which is around R 450.

5. Nesa’s Plumbing And Electrical


Address: 84 10th Ave, Bezuidenhout Valley, Johannesburg, 2094, South Africa

Contact Details: +27 78 439 5966

Operating Hours: Monday – Thursday 7:00 AM – 10:00 PM, Friday – Saturday 7:00 AM – 5:00 PM, Sunday 7:00 AM – 7:00 PM

Google reviews score4.9/5
Total reviews4.5/5
Score consistency4.5/5
Value for Money4.7/5


  • Long operating hours
  • Speedy response to service calls
  • Accepts emergency job requests
  • 20% off for first-time customers
  • Affordable


  • Lean team
  • Regular day slots often occupied

Nesa’s Plumbing And Electrical is a small but rising family-owned company that specialises in commercial and residential plumbing, pipes, and drain cleaning and repair.

They’re also well-versed in handling, installing, and repairing geysers and water heaters. Their team of seasoned plumbers is also highly regarded by previous clients for being professional and friendly while answering clients’ questions.

We love how the company gives out a generous 20% discount to first-time customers, which we think is a good way to attract new customers. Their regular hourly rates are affordable too, which is another plus for us.

We also admire their commitment to availability, as they have extended operating hours and provide emergency services around the clock. Customers have praised Nesa’s Plumbing And Electrical’s team for their prompt response to service calls.

It’s also a plus for us that they accommodate service calls after-hours, which can come in handy during emergencies.

However, because Nesa’s Plumbing And Electrical is a small company with a limited number of plumbers, they frequently struggle to keep up with the high demand for their services. 

Unless you’re okay with paying extra for after-hours emergency call-out services, booking a slot can be difficult.

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